Healthy Living Wellness Plan FAQs
No, this is not an insurance plan. Our discount plans provide you with discounted prices on a wide range of health care services and products. You will pay for services at the discounted price at the time services are received.
First, you can find participating providers by searching the "FIND A PROVIDER" page or by calling (800) 290-0523. After confirming the provider's continued participation when making an appointment, members just show their membership card at the time of service. Members are responsible for paying all fees directly to the provider.
Yes, one of the wonderful features of our discount plans is that your entire household can receive the discounts, even children living at college!
Yes, your Healthy Living cards can be used at any participating provider in the United States. All you need is your member ID number to receive your savings.
After you have successfully become a member (either by joining on the website or calling (800) 807-0706), you will be entered into our system and receive your member ID number via email. Then, you'll receive your membership materials and membership cards in about 7-10 business days.
If you need additional cards for your household or have lost your card, please call Member Services at (800) 290-0523. You will receive your membership materials and membership cards in about 7-10 business days.
You may go to the provider of your choice. However, you will only receive a discount by going to a participating provider.
While some ZIP codes may have a limited number of providers, there are usually providers within a 50-mile radius of your ZIP code. You can refer a provider for participation in the network by visiting and selecting "nominate a provider". The program administrator will contact the provider with information on how to apply to participate in the program. Because of the application and credentialing process, it may take 60-90 days before a provider is added to the network. Not all providers will agree to accept the discounted fees required by the program.
You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.
You can send a copy of your bill and a written letter to the administrator of the plan: Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.
Please submit all issues in writing, including a copy of your bill to the address at the bottom of the page.
The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.
Cancellations are accepted over the phone at (800) 807-0706. You may cancel within the first 30 days after effective date or receipt of membership materials (whichever is later) and receive a full refund, less a nominal processing fee (nominal fee for MD residents is $5, AR and TN residents will be refunded processing fee).